Frequently asked questions

Your questions, our answers. Plainly.

Price, widget, no-shows, floor plan, guest list: what restaurant owners ask us most often, with short answers.

Questions by topic

36 questions, 9 topics

Price and commitment

How much does gonnabook.it cost, and do you take a commission?

€49 excl. VAT per month and per restaurant, i.e. €58.80 incl. VAT. No commission: no fee per booking or per cover, whether you serve 200 or 2,000 covers a month.

Everything is included: unlimited bookings, widget, floor plan, guest list, e-mails. No Premium plan.

See pricing

Is the trial really free, with no commitment?

Yes: 30 days with every feature, without a credit card or any payment method. You create your restaurant, set it up and take real bookings.

What happens at the end of the trial?

You carry on with the subscription, or not. Without a subscription, your widget goes offline and your account stays readable: nothing is deleted right away.

If you do not subscribe, your data is deleted 12 months after the end of the trial, and we warn you by e-mail at least 30 days before.

Can I stop whenever I want?

Yes. The subscription has no minimum term: it runs month to month. You cancel by e-mail, at any time; the cancellation takes effect at the end of the current month, already paid.

After the end of the contract, you can still retrieve your data for 30 days.

Read the terms

I have several restaurants: how does it work?

One subscription per restaurant, each with its own widget, floor plan and guest list. With a single account, you switch from one to the other.

Online booking and widget

Do my guests need an account to book?

No. They choose the party size, the day and the time, leave their details, and it is booked, in under a minute. The confirmation e-mail holds a link to change or cancel, with no password.

Can I keep control over large parties?

Yes. Above the party size you set (8 by default), the guest sends a request instead of booking directly. You accept or decline it from your tablet, and the guest gets the answer by e-mail.

What does a guest see when the service is full?

The widget only offers slots where a table is really free. If the chosen day is full, it suggests nearby days that still have room: the guest never hits a dead end.

Can the booking widget use my colours?

Yes: your logo, your colours and your heading font. We check the contrast so everything stays readable. Only a discreet “Booking by gonnabook.it” line appears at the bottom.

How does a guest change or cancel a booking?

With the “Manage my booking” link in the confirmation and reminder e-mails. They change the party size or the time, or cancel, without calling you, and your list updates itself.

Can I set how late guests can book online?

Yes. You set the minimum notice before arrival (for instance, no online booking less than an hour before the slot) and how many days ahead guests can book. Your team can always add a booking itself.

What about bookings taken over the phone?

You enter them in the booking assistant, in six steps, with a suggested table. They land in the same list as the website bookings, and the guest can get the same confirmation e-mail.

Adding it to your website

How do I add booking to my restaurant’s website?

Three ways, as you prefer: a link to your booking page, the widget embedded in a page of your website, or a “Book” button that opens the widget over your website.

For the last two, you copy one line of code from your settings and paste it into your website, as long as it accepts an HTML block.

I have no website: does it still work?

Yes. Your restaurant gets its own booking page, in its colours, on form.gonnabook.it. Put its link on your Google listing, your Instagram or Facebook page, or in your e-mail signature.

Can guests book from Google?

Yes, through a link: in your Google Business Profile, add the address of your booking page as the reservations link. A guest who clicks it lands on your widget.

Booking inside Google itself (Reserve with Google) is not offered.

Does it work with WordPress, Wix or Squarespace?

Yes, as with any website builder that accepts an HTML block or an embed code. If your website does not allow it, the plain link to your booking page works everywhere.

No-shows and reminders

How does gonnabook.it help reduce no-shows?

Every booking gets a confirmation e-mail, then a reminder the day before with a link to change or cancel. A guest who cannot come lets you know, and the table goes back on sale.

The guest record keeps track of no-shows: you spot the repeat offenders.

Read our guide: 7 ways to reduce no-shows

When is the reminder sent?

The day before the booking, by e-mail, to every guest who received their confirmation by e-mail. It repeats the day, the time, the party size and the link to change or cancel.

How do I record that a guest did not come?

With one tap in the service list: the booking becomes a No-show, and the absence is added to the guest’s record. A mistake? The no-show can be undone just as easily.

Are text-message reminders and card guarantees available?

Coming soon

Not yet: they are coming soon. Before they go live, we will tell you the conditions for sending text messages (included volume, any extra cost), and you will choose whether to turn them on.

The card guarantee will let you ask for a card to secure a booking: nothing is charged at booking, and in case of a no-show, you decide whether to charge the amount announced to the guest.

Floor plan and table turns

Can I draw my floor plan?

Yes. The floor plan editor covers your dining rooms, your terrace or upstairs room, your tables and their combinations (two tables for 2 making a table for 4).

During service, the booking list and the floor plan stay in sync: a guest seated in the list is seated on the plan too.

How do table turns work?

You set how long a table stays taken depending on the party size, clearing included. gonnabook.it then puts the table back on sale for the next slot, and only offers the slots that fit.

On an evening when you would rather not turn tables, you switch turns off for that evening, for one service or for the whole restaurant.

Can I move a guest to another table during service?

Yes, by dragging and dropping on the plan, or by swapping two tables. Your team is never blocked: if the move creates an overlap, gonnabook.it tells you, and you decide.

Can I announce a special menu for one evening?

Yes, with a service message: “Valentine’s Day: set menu at €60”, for example. It shows in the widget for the chosen service and can be repeated in the confirmation. You can ask the guest to tick “Noted” before booking.

Guest list and GDPR

Who owns my guest list?

You do. gonnabook.it is not a marketplace: your widget only shows your restaurant, and we only write to your guests about their booking.

How does gonnabook.it comply with the GDPR?

Your restaurant remains the controller of its guest list; gonnabook.it acts as a processor, under a data processing agreement annexed to our terms. Consents are collected in the name of your restaurant.

The data is hosted in Paris, by Google Cloud, encrypted and backed up every day.

Read the privacy policy

Can I record my guests’ allergies and preferences?

Yes: the guest record keeps visits, preferences, allergies and team notes. An allergy is health data: only record it when it serves the meal, with the guest’s agreement.

Do you send newsletters or advertising to my guests?

No. gonnabook.it only writes to your guests about their booking: confirmation, reminder, change, cancellation. No newsletter, no “you may also like”.

Can I import and export my guest list?

Coming soon

Importing an existing file (CSV) and exporting from your account are coming soon.

Meanwhile, your list remains yours: on a simple request by e-mail, we send it to you as a CSV file within 15 days, free of charge.

Team and tablet

Which devices does gonnabook.it run on?

On the host-stand tablet first, and also on computer and phone, in the browser: nothing to install. The interface is available in French and English.

How do I give my team access?

You invite each person by e-mail and give them a role: owner, manager (bookings, floor plan, guests and settings) or staff (bookings, floor plan and guests). Every access is personal, and you remove it when someone leaves.

What if the internet goes down during service?

gonnabook.it works online: without a connection, the list stops updating. Keep a way to see the day’s bookings, for instance a phone’s mobile hotspot.

Switching tools

I already use booking software: how do I switch to gonnabook.it?

Set up your services and floor plan during the trial, then replace the booking link or widget on your website with gonnabook.it’s.

Bookings already taken in the old tool are entered with the assistant, like a phone booking. Importing your guest list is coming soon.

Can I try it without switching off my current tool?

Yes. During the trial, nothing changes on your website until you publish the new link: you set everything up, make a test booking, then switch on the day that suits you.

Support

How do I reach you if I need help?

By e-mail, from the Contact page: a real person answers, on working days. Would you rather see the tool before you start? Ask for a demo on the same page.

Write to the team

Who publishes gonnabook.it?

Sudo Software, a French company (SAS) based in Paris. gonnabook.it launched in November 2026; its first client is the Bistrot de la Poste, in Saint-Galmier.

See the legal notice

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30 days free

The best answer is to try it.

Every feature for 30 days. Create your restaurant, take your first bookings, and decide afterwards.

Free 30-day trial

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